Terms & Conditions

All purchases from our website are subject to the terms and conditions set out below. Please read them carefully before placing an order as, in purchasing from the website, you indicate your understanding and agreement to being bound by these terms.

Payment and order processing
For our online retail shoppers we accept payment using PayPal or Credit Card. We do not accept cheques, cash or money orders. For our online wholesale shoppers we accept payment using Paypal, Credit Card or Bank Transfer. We do not accept cheques, cash or money orders. All payments are processed at the point of order. Please ensure all of your contact details are correct when placing an order so we can contact you should there be any issues. Orders will be dispatched once we receive notification your payment has been confirmed.

All prices are in Australian dollars and include Goods and Services Tax (GST) of 10 percent. Online prices may be subject to change without notice, and may differ from prices available elsewhere. International orders do not incur GST so this amount will be deducted from your order purchase price on checkout. Further duties, taxes or charges levied on the package on arrival in your country, or any other fees or charges you may incur in relation to a foreign transaction, are your responsibility. If you require further information about your country’s taxes and duties, please contact your local customs or other relevant authorities directly.

Turnaround Time
We endeavour to make sure that all our products listed on our website are in stock and the pricing is up to date and correct. As we are a small company, we try our hardest to fulfil all orders in a timely fashion and appreciate your understanding during peak period if minor delays are unavoidable. Our standard turnaround time is between 1-2 business days once payment is received. In the event that an ordered item is not in stock or we are unable to fulfil your order, we will let you know ASAP of a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary.

All orders are shipped from our studio in Brisbane, Australia. Unless other arrangements have been made, orders ship via Australia Post. Please let us know if you’d like to request special shipping arrangements. Any duties or customs fees incurred are the responsibility of the retailer. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on your final invoice. Regular post is usually received within 4 to 8 working days of postage, and express post within 2 working days of postage (depending upon location). Please select your postage option during checkout. 

Cancellations, Returns and Exchanges
We ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and in its original packaging.

Timber Variance
Because timber is a natural product, the grain will vary from piece to piece. Some imperfections may be present and we believe these variations add to the authentic, natural quality of the hanger. Subject to “Cancellations, Returns and Exchanges”, In the Daylight do not offer refunds or exchanges.

Privacy Policy
In the Daylight recognises and respects your privacy and treats your personal information as private. All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for In the Daylight use only.